• ALL requests for support or updates MUST be submitted via the SRC or support portal. Any requests sent to personal or staff email addresses will be filtered for deletion and not processed.

  • The submission of multiple tickets for the same requests will significantly slow down the turn around time.

  • If additional information, supporting documentation, or edits need to be provided for a request previously submitted, make sure to reply to the ORIGINAL request and not create a new one.

  • Remember to log in to check the status of your request before calling or sending an additional email.

  • Remember to confirm your email address once you are registered to make sure you can see your status and updates for support.